“Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games,” according to Valve’s policy. If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you. While you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this feature encourages you to buy games through Steam if you think you might want to refund them. You can’t refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam-you’d have to request a refund through the original retailer). You can ask for a refund on a game even if you don’t meet these requirements-Valve will take a look at your request, but won’t guarantee a refund. If you meet these requirements, Valve promises it will refund you for any reason.
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